Who we are
Travelgold is the trading name of Julie Storey, a sole trader and Independent Travel Advisor under InteleTravel UK.
Travelgold is a fully independent travel brand owned and operated by Julie Storey. I am proud to operate as an independent travel advisor associated with InteleTravel, one of the worlds largest host travel agencies.
Please note that while I handle your personal consultations, itineraries, and customer service, all official bookings, payment processing, and final protections are managed directly by InteleTravel. This partnership allows me to offer you robust consumer protection, including ABTA and ATOL bonding, giving you complete peace of mind when booking your travel with me.
Travelgold provides personalised travel planning and holiday advice. When you contact us or submit an enquiry through this website, Travelgold is responsible for the personal information you provide to us and for handling it in accordance with applicable UK data protection law.
For any questions about this privacy policy or how your personal information is used, please contact:
Julie Storey
Travelgold
Email: julie@travelgold.co.uk
Website: travelgold.co.uk
Information we collect
When you contact Travelgold or submit a holiday enquiry, we may collect information such as:
- Your name
- Email address
- Telephone number, if provided
- The type of holiday you are interested in
- Your preferred destination and travel dates
- Details about who will be travelling
- Your approximate holiday budget
- Any other information you choose to provide about your travel requirements
If you later proceed with a booking, additional information may be required to arrange your travel. Where necessary, this may include passenger details and other information required by InteleTravel UK, tour operators, airlines, accommodation providers or other travel suppliers involved in your booking.
Please avoid including sensitive personal information in the initial website enquiry unless it is necessary for us to understand your travel requirements.
How we use your information
We use the personal information you provide to:
- Respond to your holiday enquiry
- Discuss and understand your travel requirements
- Research and recommend suitable holidays, destinations and travel arrangements
- Prepare quotations and help arrange bookings where requested
- Communicate with you about your enquiry or booking
- Provide customer service and assist with your travel arrangements
- Meet our legal, regulatory and administrative obligations
Our main lawful basis for using your information when dealing with an enquiry or arranging a holiday is that it is necessary to take steps at your request before entering into a contract, or to perform a contract where a booking is subsequently made.
We may also process information where necessary for our legitimate business interests, such as maintaining appropriate business records, administering our website and protecting our business against fraud or misuse.
Marketing
Making an enquiry with Travelgold does not automatically subscribe you to marketing communications.
If you choose to opt in, we may use your name and email address to send you occasional travel inspiration, holiday ideas and offers from Travelgold by email.
We rely on your consent to send these marketing communications. Giving consent is optional and will not affect our ability to respond to your enquiry or arrange your holiday.
You can withdraw your consent at any time by using the unsubscribe link in our marketing emails or by contacting us at julie@travelgold.co.uk. If you withdraw your consent, we will stop using your information for email marketing.
We may retain a limited record of your marketing preferences, including where you have unsubscribed, so that we can respect your wishes in future.
Who we share your information with
We do not sell your personal information.
Where necessary to respond to your enquiry, provide a quotation, arrange a booking or manage your travel arrangements, we may share relevant personal information with:
- InteleTravel UK, under whom Julie Storey operates as an Independent Travel Advisor
- Tour operators and holiday providers
- Airlines and other transport providers
- Hotels and other accommodation providers
- Cruise companies
- Transfer, excursion and other travel service providers
- Technology, website, email and other service providers that help us operate Travelgold
- Professional advisers, regulators or authorities where required by law
We only share information that is reasonably necessary for the relevant purpose.
Some travel arrangements may require personal information to be provided to suppliers located outside the UK. Where this is necessary to arrange or fulfil your travel, information will be handled in accordance with applicable data protection requirements.
How long we keep your information
We keep personal information only for as long as reasonably necessary for the purpose for which it was collected.
If you make an enquiry but do not proceed with a booking, we will retain your information only for as long as reasonably necessary to deal with the enquiry and any related follow-up.
If you make a booking, some information may need to be retained for longer to manage your travel arrangements, maintain appropriate business and financial records, deal with any queries or complaints, and meet legal or regulatory requirements.
When personal information is no longer required, we will securely delete or dispose of it.
Your data protection rights
Under UK data protection law, you have rights in relation to your personal information. Depending on the circumstances, these may include the right to:
- Ask us for a copy of the personal information we hold about you
- Ask us to correct information that is inaccurate or incomplete
- Ask us to delete your personal information
- Ask us to restrict how your information is used
- Object to certain uses of your personal information
- Ask for certain information to be transferred to you or another organisation
- Withdraw your consent where we rely on consent to use your information
If you would like to exercise any of these rights, please contact Julie Storey at julie@travelgold.co.uk.
You also have the right to complain to the Information Commissioner’s Office (ICO) if you are unhappy with how your personal information has been handled.
Cookies and website information
The Travelgold website may use cookies and similar technologies that are necessary for the website to function correctly and provide its features.
We may also collect limited technical information when you use the website, such as your browser type, device type and information about how the website is accessed. This may be used for website security, administration and troubleshooting.
If we introduce analytics, advertising or other non-essential cookies, we will provide appropriate information and, where required, ask for your consent before those cookies are used.
You can also control or delete cookies through your browser settings.
For more information about the cookies used on this website and how you can manage your preferences, please see our Cookie Policy.
How we protect your information
We take reasonable steps to protect the personal information we hold against loss, misuse, unauthorised access, alteration or disclosure.
We use appropriate technical and organisational measures to help keep personal information secure and limit access to those who need it for legitimate business purposes.
However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.
Changes to this privacy policy
We may update this privacy policy from time to time to reflect changes to our services, website or legal obligations. Any updated version will be published on this page.
Last updated: 16 September 2026
If you have any questions about this privacy policy or how Travelgold handles your personal information, please contact Julie Storey at julie@travelgold.co.uk.